Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery.

To be eligible, items must be unworn, unused, in their original condition and packaging, with all tags attached. Proof of purchase is required.

How to start a return

Email lindsaybespokeus@gmail.com with your order number and the reason for return. Once your return is approved, we will send you the return address and instructions. Items sent back without prior authorization will not be accepted.

Return shipping is the responsibility of the customer, except where the item is defective, damaged, or incorrect. We recommend a tracked service — we cannot issue a refund for a return we do not receive.

Final sale

Personalized and engraved items — including custom name tags, monogrammed pieces, custom suit linings, and made-to-measure garments — are final sale and cannot be returned or exchanged. Please confirm all spelling, dimensions, and specifications before ordering.

Sale items and gift cards are also final sale.

Ready-to-wear

Garments must be returned unworn, unaltered, and unwashed, with all tags attached. Once a garment has been altered or tailored, it cannot be returned.

Damages and incorrect items

Please inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us within 7 days and we will make it right at no cost to you, including return shipping.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order.

Refunds

We will notify you once your return has been received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at lindsaybespokeus@gmail.com.